At Velnacora, customer satisfaction is important to us. We strive to provide quality products and reliable service. If you experience any issues with your purchase, please review our return and refund policy below.
1. RETURN & REFUND POLICY
We offer a 14-day return request period from the date your order is delivered, subject to the conditions outlined below.
To request a return or exchange, please contact us at support@velnacora.com within 14 days of receiving your order.
Once your return request has been approved, your return package must be postmarked within 30 days of the original delivery date.
Please do not send any items back without contacting our customer support team first.
2. RETURN ELIGIBILITY
Returns or exchanges are accepted for items that arrive defective, damaged, or incorrect due to an error on our part.
Depending on product availability and your preference, eligible items may be replaced or refunded.
To qualify for a return:
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The item must be unused and in its original condition, except for defects or damage that occurred before delivery.
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The item must be securely packaged to prevent additional damage during return shipping.
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Original packaging and accompanying documentation should be included whenever available.
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Proof of purchase or an order number may be required.
Complimentary gifts and promotional items cannot be exchanged for cash.
3. PARTIAL REFUNDS
Partial refunds may be considered in certain circumstances, where permitted by applicable law, including:
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Items returned with damage or missing components that were not caused by Velnacora.
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Items returned outside the stated return period, where an exception has been approved.
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Other situations where a partial refund is appropriate based on the condition of the returned item.
Any applicable partial refund amount will be communicated after the item has been reviewed.
4. NON-REFUNDABLE SITUATIONS
Refund requests may be declined in the following circumstances, subject to applicable consumer protection laws:
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The return request does not meet the eligibility requirements stated in this policy.
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The item has been used, altered, or damaged due to improper handling after delivery.
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The returned package is lost in transit and we are unable to verify delivery to our designated return address.
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Required proof of purchase or return information cannot be provided.
Opening the packaging alone does not automatically disqualify an otherwise eligible defective or incorrect item from return.
5. RETURN INSTRUCTIONS
To initiate a return:
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Contact support@velnacora.com within 14 days of delivery.
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Include your order number and a brief explanation of the issue.
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If the product is damaged, defective, or incorrect, please provide clear photographs when possible.
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Wait for our customer support team to provide return instructions and the appropriate return address.
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Securely package the item and ship it using a trackable shipping service.
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After shipping, email us the tracking number and, if available, photographs of the return package.
We recommend keeping your shipping receipt and tracking information until your return has been completed.
6. REFUNDS
Once your returned item is received and inspected, we will notify you by email.
We will inform you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method.
Refund processing may take approximately 15–20 days, depending on the payment provider and financial institution involved.
Actual processing times may vary, and any mandatory refund deadlines under applicable law will take precedence.
7. LATE OR MISSING REFUNDS
If you have not received your approved refund:
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Check your bank account or original payment method.
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Contact your credit card company or payment provider, as posting times may vary.
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Contact your bank to confirm whether the refund is being processed.
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If you have completed these steps and still have not received your refund, please contact us at support@velnacora.com.
Our customer support team will assist you in reviewing the refund status.
8. EXCHANGES
We offer exchanges for items that arrive defective, damaged, or incorrect due to an error on our part.
If you need to exchange an eligible item for the same product, please email support@velnacora.com with your order number and details of the issue.
Replacement requests are subject to product availability.
If a replacement is unavailable, an eligible refund may be offered.
9. RETURN SHIPPING COSTS
Return shipping responsibilities depend on the reason for the return.
Customer-Initiated Returns
If an approved return is requested for reasons not caused by Velnacora, the customer is responsible for the applicable return shipping costs.
Shipping fees may vary depending on the carrier and shipping method selected.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect due to an error on our part, Velnacora will cover the reasonable return shipping costs required for the approved return.
Customers will not be charged a restocking fee.
We recommend contacting our support team before returning any item so that the appropriate shipping arrangements can be confirmed.
10. UNDELIVERED PACKAGES
If you have not received your order within three months of the purchase date, please contact us at support@velnacora.com.
Our customer support team will review the available tracking information and assist you in determining the appropriate next steps.
This provision does not limit any rights or remedies available under applicable law.
11. CONTACT INFORMATION
If you have any questions about returns, refunds, exchanges, or your order, please contact us.
Brand Name: Velnacora
Website: https://velnacora.com
Customer Support Email: support@velnacora.com
We appreciate your understanding and the opportunity to assist you.